About Us / Our Story

 Our Story: Where Wonder Grows

The Floor Moment That Changed Everything

I'm Kylie Toynton. I've spent 25 years as a paediatric speech pathologist, helping hundreds of families.

But despite all my training, I struggled with the same challenges as every other parent.

My kids faced mental health challenges. Our family was busy, tired, often in separate rooms—distracted by devices, overwhelmed by life. Together, but not really connected.

I knew what families needed. I'd been saying it for years: "Children need practice. Opportunities to connect, communicate, play together."

But even I was finding it hard to make that happen at home.

The Moment Everything Clicked

One day in my clinic, I invited a family—parents and child—to leave their chairs and sit on the floor with me.

We played a simple game.

And for the first time that session, they relaxed. They laughed. They looked at each other instead of at me. They connected.

That moment sparked something.

What if the answer wasn't more therapy? What if it was simply giving families the tools and permission to play together?

Testing the Idea at Home

I started experimenting. Simple, low-pressure activities to bring my family back into the same space. No perfect script. No pressure to perform. Just presence, play, and shared time on the floor.

It worked.

Not because it was polished—but because it was real.

My kids engaged. We laughed. We connected. And slowly, I saw the same transformation I'd witnessed in that clinic room.

Why Unplugged Play Exists

Most parents know screens aren't the answer—but the alternatives feel too hard. Too much research. Too many choices. Not enough time or energy.

Parents are already at capacity.

So I created what I wished existed: screen-free activities delivered to your door—beautifully simple, developmentally thoughtful, ready to go.

No Pinterest prep. No guilt. No overwhelm.

Just simple tools for joyful connection.

 What Makes Us Different

DESIGNED BY A PAEDIATRIC SPEECH PATHOLOGIST Every product chosen with developmental purpose. I know what skills children need at each age, and how play builds them.

BASED ON REAL FAMILY EXPERIENCE I'm not just a clinician—I'm a mum who's lived the overwhelm, the guilt, the exhaustion. These are designed for real families, not perfect ones.

CONNECTION-FOCUSED, NOT JUST EDUCATIONAL Yes, these build skills. But more importantly, they build connection. Because connection is the foundation for everything else—confidence, resilience, emotional intelligence, learning.

SIMPLE AND READY TO GO No complicated instructions. No missing pieces. No pressure. Just open and play. We've done the hard work so you don't have to.

The Problem We're Solving

We're living in a time when human interaction is optional—and emotional connection is disappearing.

THE RESEARCH IS CLEAR:
• Nearly half of young Australians feel lonely regularly
• Kids spend more time on screens than in unstructured play
• Family dinners have halved in two decades
• Gen Z is entering adulthood without social skills to thrive

AND PARENTS ARE OVERWHELMED:
• Stretched thin by work and invisible load
• Bombarded by conflicting parenting advice
• Feeling guilty about screen time but unsure of alternatives
• Wanting to be the parent they envisioned but not knowing how

Our Belief

Connection isn't automatic—it's learned, practiced, and built hrough regular moments of joyful discovery.

If our kids don't learn connection at home, where will they?

 Our Promise

When you choose Unplugged Play, you're investing in:

✅ Connection - Real, meaningful family time
✅ Confidence - For you as a parent, and for your children
✅ Simplicity - No overwhelm, no guilt, no pressure
✅ Development - Skills that matter, built through play
✅ Joy - The simple pleasure of being together

The Bigger Why

I believe the most important work we do as parents isn't academic tutoring or extracurricular activities.

It's teaching our children how to be human.

How to connect. Communicate. Regulate emotions. Play, create, imagine. Be present with the people they love.

These skills aren't taught through apps or worksheets. They're learned through play—messy, imperfect, joyful play.

And if we don't create space for that play, who will?

Join Us

Whether you're here for a gift or a monthly subscription, you're joining a community of families who believe connection matters more than perfection.

Who believe play is powerful.

Who believe the best gift we can give our children is our presence.

Welcome to Unplugged Play. Welcome to where wonder grows.

MEET KYLIE

Kylie Toynton
Founder & Paediatric Speech Pathologist

• 25+ years working with children and families
• Registered Speech Pathologist
• Mother who understands the real challenges
• Passionate about connection, play, and helping families thrive

OUR VALUES

🌱 Connection Over Perfection - Real families, real moments
🧠 Developmentally Purposeful - Every item chosen with intention
💚 Empathy & Support - No judgment, just understanding
🌏 Australian & Proud - Supporting local makers and stories
♻️ Sustainable & Thoughtful - Quality over quantity, always

GET IN TOUCH

Email: info@unpluggedplay.com.au
Instagram: @unpluggedplay_au

For media inquiries:info@unpluggedplay.com.au

"Connection isn't automatic. It's learned. Practiced. Built. 
And if our kids don't learn it at home, where will they?"

— Kylie Toynton, Founder

ABOUT UNPLUGGED PLAY

What is Unplugged Play?

Unplugged Play offers curated screen-free play boxes, gifts, books, 
and toys designed by paediatric speech pathologist Kylie Toynton.

Every item is chosen for developmental value and ability to build 
real skills—emotional intelligence, problem-solving, creativity, 
language, and family connection.

We believe connection isn't automatic—it's learned through joyful play.


Who is Kylie Toynton?

Kylie is a registered paediatric speech pathologist with 25+ years 
experience. She's also a mum who understands real parenting challenges.

After seeing patterns in her clinic—kids struggling to connect, 
parents feeling overwhelmed—Kylie created Unplugged Play to give 
families simple, purposeful tools for connection.

 What makes you different from other toy stores?

We're not just selling toys—we're building connection.

Every item is:
✅ Chosen by a paediatric speech pathologist for developmental purpose
✅ Screen-free and designed for real-world play
✅ Connection-focused to bring families together
✅ Ready to go with no complicated prep
✅ Quality over quantity - items that last

We're also a small Australian business run by a mum who genuinely 
cares about your family's wellbeing.

 

 

PRODUCTS & SHOPPING 

What types of products do you sell?

• 🎁 Gift Collections - Curated boxes for celebrations
• 📚 Individual Books & Toys - Single items purchased separately
• 👨👩👧👦 Family Games - Old-school play for all ages
• 📦 Monthly Subscriptions - Coming soon! Join waitlist.


What age ranges do you cater to?

• Babies (0-18 months) - Sensory exploration and bonding
• Toddlers (18m-3y) - Bath play and hands-on learning
• Preschool (3-6y) - Interactive books and creative play
• Early Primary (5-10y) - Storytelling and family games
• All Ages - Family connection games

Each product page clearly states recommended age range.


Can I buy individual items or must I buy a collection?

Both! Purchase curated collections as complete packages, or browse 
individual books and toys to buy separately. Whatever works for 
your family and budget.


Do you offer gift wrapping?

Yes! All gift collections come in beautiful, gift-ready packaging.

For individual items, add gift wrapping at checkout for a small fee. 
You can also include a personalized message.


Are products suitable for children with special needs?

Many products are excellent for children with developmental delays, 
sensory processing needs, or speech delays—because they're designed 
by a paediatric speech pathologist!

Specific products that work well:
• Sensory play (bath toys, playdough) for sensory seekers/avoiders
• Puppets and story tools for speech delays or selective mutism
• Fine motor activities for coordination challenges
• Emotional regulation items for anxiety or big feelings

For specific questions about whether a product is right for your 
child, email info@unpluggedplay.com.au and Kylie can provide guidance.

 

SHIPPING & DELIVERY 

Where do you ship?

We ship Australia-wide from our business in rural New South Wales.

International shipping not available yet. If you're outside Australia 
and interested, email hello@unpluggedplay.com.au.


How much is shipping?

• Standard Shipping: $9.95 flat rate Australia-wide
• Express Shipping: $14.95 (metro areas)
• FREE SHIPPING on orders over $100


How long does shipping take?

• Standard: 5-7 business days
• Express: 2-3 business days (metro areas)

Orders typically dispatched within 1-3 business days (Mon-Fri, 
excluding public holidays).

During busy periods (Christmas, Mother's Day), please allow extra time.


Can I track my order?

Yes! Once dispatched, you'll receive a tracking number via email 
to track through Australia Post.


What if I need my order by a specific date?

If you have a deadline:
1. Order at least 2 weeks in advance
2. Choose Express Shipping if needed
3. Add a note at checkout with your deadline

We'll do our best, but can't guarantee delivery dates as shipping 
is handled by Australia Post.

For urgent orders, email first: info@unpluggedplay.com.au


What if my order arrives damaged?

If your order arrives damaged:
1. Take photos of damage (packaging and product)
2. Email hello@unpluggedplay.com.au within 7 days
3. We'll arrange replacement or refund immediately

 

 

RETURNS & REFUNDS

What is your return policy?

We want you completely happy with your purchase.

YOU CAN RETURN ITEMS WITHIN 14 DAYS IF:
• You've changed your mind
• Item is faulty or damaged
• Item is different from description

TO RETURN AN ITEM:
1. Email hello@unpluggedplay.com.au within 14 days of receiving order
2. Items must be in original condition (unopened, unused, with tags)
3. We'll provide return instructions
4. Once received, we'll process refund/exchange within 5 business days

PLEASE NOTE:
• Return shipping costs are customer's responsibility (unless faulty)
• Sale items may not be eligible for return (check product page)
• Personalized items cannot be returned unless faulty


What if I received the wrong item?

Email immediately at info@unpluggedplay.com.au with:
• Your order number
• Photo of what you received
• What you were supposed to receive

We'll send the correct item right away and provide return label 
for incorrect item. You won't be out of pocket.


Can I exchange an item?

Yes! To exchange for a different product:
1. Email info@unpluggedplay.com.au within 14 days
2. Let us know what you'd like to exchange for
3. We'll arrange exchange (you may pay difference if new item costs more)


 How long do refunds take?

Once we receive your returned item and confirm original condition, we'll process refund within 5 business days.

Refunds issued to original payment method. Depending on your bank, may take additional 3-5 business days to appear.

 

PAYMENT & SECURITY

What payment methods do you accept?

✅ Visa
✅ Mastercard
✅ American Express
✅ PayPal
✅ Apple Pay
✅ Google Pay
✅ Shop Pay


Is my payment information secure?

Absolutely. We use Shopify's secure payment system, which is 
PCI DSS compliant (highest level of payment security).

We never see or store your credit card information—it's processed securely through our payment gateway.


Do you offer Afterpay or buy-now-pay-later?

Yes we offer  Afterpay, and soon Zip, and other 
payment options!

Join our email list] to be notified when available.

 

SUBSCRIPTIONS 

Do you offer Subscriptions

Yes!Subscriptions include:

• Age-appropriate play boxes delivered monthly

• Curated by Kylie based on developmental stages

• Flexible plans (monthly, 3-month, 6-month)

• Pause or cancel anytime 

How will subscriptions work?

:1. Choose your child's age range

2. Select subscription length

3. Receive new box each month with 3-5 developmentally appropriate items

4. Pause, skip, or cancel anytime

Subscribers get:

• 15% off compared to buying individually• Free shipping on all boxes

• Early access to new products

• Exclusive play guides and tips from Kylie

Can I gift a subscription?

Yes! You are able to purchase gift subscriptions for 3, 6, or 12 months.Perfect for birthdays, Christmas, new babies, or "just because."

USING THE PRODUCTS 

Do products come with instructions?

Most items are intuitive and ready to play—no complicated 
instructions needed!

For items that benefit from guidance (storytelling tools, family 
games), we include simple, pressure-free suggestions.

We also share play ideas on our blog and in our newsletter.


What if my child isn't interested?

This is completely normal! Here's what we recommend:

1. FOLLOW THEIR LEAD - Don't force it. Put items away and try 
again in a few days or weeks.

2. MODEL PLAY - Sometimes children need to see you playing first. 
Start playing yourself and they'll often join.

3. START SMALL - Don't present everything at once. Introduce one 
item at a time.

4. REMOVE PRESSURE - There's no "right" way to play. Let them 
explore in their own way.

5. CONSIDER DEVELOPMENTAL READINESS - Some items might be slightly 
ahead. That's okay—they'll grow into them!

If concerned an item isn't age-appropriate, email us and we can 
help troubleshoot or arrange exchange.

 How long will my child play with these items?

Our products are designed for longevity, not quick entertainment.

Many items (books, puppets, family games) will be used for years. 
They grow with your child and can be used in increasingly complex 
ways as they develop.

Some items (baby sensory toys) have shorter use windows but are 
perfect for that developmental stage—and make excellent hand-me-downs.


Can siblings of different ages use the same items?

Many products work beautifully for multiple ages!

GREAT FOR MIXED AGES:
• Family games (designed for all ages)
• Story puppets and playsets (older kids perform for younger ones)
• Bath toys (toddlers and preschoolers play differently but both engage)
• Creative tools (each child uses at their level)

Products with specific age ranges (baby items) are less suitable 
for older siblings, but many have wide age appeal.


 

CONTACT & SUPPORT

How can I contact you?

Email: info@unpluggedplay.com.au
Instagram: @unpluggedplay_au
Facebook: @unpluggedplay!au

We typically respond within 1-2 business days (Mon-Fri).


 I have a question not answered here. What should I do?

Email info@unpluggedplay.com.au!

Kylie personally reads every email and we're here to help with 
any questions, concerns, or special requests

Can I share feedback or product suggestions?

Absolutely! We love hearing from our community.

If you have ideas for products, feedback on your experience, or 
suggestions for improvement, email hello@unpluggedplay.com.au.

Your input helps us create better experiences for all families.

 

PRIVACY & POLICIES 

How do you use my personal information?

We only collect information necessary to process your order and 
communicate with you.

WE WILL NEVER:
❌ Sell your information to third parties
❌ Send you spam
❌ Share your details without permission

WE WILL:
✅ Use your email to send order updates
✅ Send newsletter (only if you opt in)
✅ Keep your payment information secure

For full details, read our [Privacy Policy →]

Can I unsubscribe from emails?

Of course! Every email includes an unsubscribe link at the bottom.

You can also email info@unpluggedplay.com.au and we'll remove you immediately.

We only want to email people who want to hear from us!


Where can I read your full terms and conditions?

Our full terms and conditions are available here: [Terms & Conditions →]

This includes detailed information about:
• Purchase terms
• Shipping policies
• Return and refund policies
• Privacy practices
• Limitation of liability


Still have questions?

We're here to help! Email info@unpluggedplay.com.au and we'll 
get back to you within 1-2 business days.